Support

SureDone Basics 9

• SureDone's e-Learning Portal
• Navigating SureDone
• Search and Export
• Single Item Listings
• Troubleshooting Errors through the History Tool

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UI & Settings 20

• Authorizing Channels on SureDone
• Recommended Image Sizes
• Valid and Acceptable Characters for a SKU
• How To: Create Custom Fields
• How to Use Search

See all 20 articles

Kits & Bundles 8

• Kits & Bundles Basics
• Creating a new kit via bulk
• Creating a new bundle via bulk
• Creating a Kit via the User Interface
• Creating a Bundle via the User Interface

See all 8 articles

Error Codes 17

• List of all Bulk Error Codes
• Upload Failed: Identifier is invalid
• An Error Occurred While Saving Your Changes
• Error Code 10: Number greater than or equal to 0 required for price
• Error Code 41: Value of end not valid rule for attributes or attribute parents

See all 17 articles

API 3

• How to Generate a SureDone API Token
• How To: Setup Paypal API for Express Checkout
• Advanced API Documentation

Announcements 2

• December 8th, 2015 - Performance and User Interface Upgrades
• August 28, 2017 - ASIN Format Validation, eBay SSL, SureDone Default Template

Tips 4

• 1 Enterprise Image Hosting
• Tips to Increase Performance in Suredone V2
• Downloading or Making a Backup of Your Images
• How to Create View with Barcodes for Products

Getting Started 12

• Introduction to Bulk
• Setting Up Your Bulk File
• Uploading Bulk Files
• Adding New Products in Bulk
• Exporting Bulk Product Data from SureDone

See all 12 articles

Additional Guides 15

• Bulk: Add Products
• Adding Variations in Bulk
• How To: Editing Products in Bulk
• How to Bulk Relist
• How To: Bulk Edit Price and Stock

See all 15 articles

Getting Started 9

• Adding a New Amazon Instance
• Authorizing your Amazon Channel
• Amazon Settings
• How To: Use Amazon XML Mapping
• Setting Amazon Product Details

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Additional Guides 37

• What are the valid values for Amazon Product Type?
• How do I have different conditions for Amazon and eBay (i.e. Used - Very Good and Used)
• Why did Amazon automatically picked "Used - acceptable" condition?
• Amazon ASIN Validator
• What are suppressed listings? How can I tell if my listings are suppressed?

See all 37 articles

Error Codes 22

• Example Amazon Troubleshooting Using the History
• Missing Attributes item_type_keyword
• Error Code 90114:The Message/Product/DescriptionData/ShippingWeight field contains an invalid value: 0.00. The value "0.00" is lower than the minimum allowed: 0.01.
• Error Code 13013: This SKU does not exist in the Amazon.com catalog. Your inventory data was not processed. For reasons why, and help fixing this, see http://sellercentral.amazon.com/gp/errorcode/13013"]
• [Code:5000] [Error]XML Parsing Error at Line 1, Column 2579: cvc-maxLength-valid: Value '__________' with length = '43' is not facet-valid with respect to maxLength '40' for type 'FortyStringNotNull'."

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Getting Started 18

• Bigcommerce
• Setting up Bigcommerce in SureDone
• Managing your Bigcommerce Settings
• Big Commerce Custom Fields
• Managing Brands in Bigcommerce

See all 18 articles

Additional Guides 2

• Importing Big Commerce Custom Fields
• Adding & Editing Big Commerce Custom Fields in Bulk

Error Codes 1

• bigcommerce: The requested resource was not found.

Getting Started 22

• Authorizing your eBay Channel
• eBay Channel Settings
• Creating a New eBay Listing
• Editing an eBay Listing
• Selling Successfully on eBay

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Additional Guides 72

• Why is my SureDone account still showing an item as active if it already sold on eBay?
• How do I search by eBay Listing Type? (Auction or Fixed Price)
• Ending an eBay Listing
• Copying an eBay Listing
• Can I look up an order by eBay ID after it has sold?

See all 72 articles

Error Codes 95

• Error Log: Notices and Errors
• ebayid: 82 Failure | ErrorCode: 12519 service Freight is not available
• Error Code 21916519 Listing is missing required item specific(s): "Style"
• Error Code 21919028: Portions of this listing cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.
• ** eBay Failure: Can't edit an item On an ended listing

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Getting Started 3

• How To: Setup Etsy
• How To: List an item on Etsy
• Etsy Variation Listing Guide

Additional Guides 2

• I'm seeing that SureDone "May be incompatible with the new inventory management tools" on Etsy
• I'm seeing that SureDone "May be incompatible with the new inventory management tools" on Etsy

Error Codes 6

• Etsy: Occasion is invalid.
• Etsy: Missing required field shipping_template_id
• Etsy: Missing required field category_id
• Etsy: Missing required field who_made
• Etsy: Missing required field is_supply

See all 6 articles

Getting Started 6

• Using Magento with SureDone
• Installing the Magento Extension
• Setting up Magento in SureDone
• Creating and Managing Attributes
• Creating New Attributes

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Additional Guides 8

• How do I view my category numbers / Attribute Sets / Tax Classes ?
• How Magento Syncs
• Using Variations in Magento
• How to Push a Variation from SureDone
• Import Variations from Magento

See all 8 articles

Error Codes 5

• SOAP ERROR: Parsing WSDL: Couldn't Load from
• Magento: SOAP extension is not loaded
• Attribute Set Cannot be Empty
• Magento: The image is not specified
• Magento: Could not connect to server

Getting Started 16

• How do I bulk upload categories?
• The SureDone Storefront
• Activating your Storefront
• Basic Updates on your Storefront
• Listing Products to the Storefront

See all 16 articles

Additional Guides 32

• I created a Promo Code but there isn't a place on the website to enter it
• How can I turn storefront on or off?
• What is the Standard Shipping shown in the shopping cart on my storefront?
• Does adding a product to SureDone push it to the storefront?
• How do I set up Shipping for the SureDone storefront

See all 32 articles

Getting Started 4

• Start Here - The Way Walmart Works
• How to: Authorize Walmart
• How to: Map Walmart Fields
• How to: Add and Edit Products

Additional Guides 1

• How to: Deactivate Products

Error Codes 7

• Walmart: Missing required field: productTaxCode
• Walmart: Missing Product fields Missing required field: shelfDescription
• Walmart: Missing required field: shortDescription
• Walmart: Missing required field: category
• Could not edit inventory - Error Creating Inventory Missing required field: fulfillmentlagtime

See all 7 articles

Getting Started 7

• How To: Verify Your Domain with Google
• How To: Setup Google Analytics
• Google Shopping Feed
• How To: Setup Google Webmaster Tools
• How to: Authorize Google Analytics Admins

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Additional Guides 2

• How to Ensure All Items Get Sent to Google
• Using different images for the Google Shopping Feed

Getting Started 4

• SkuVault Integration with SureDone
• How it Works:
• Setting up SkuVault in SureDone:
• Managing SkuVault Plugin Settings

Additional Guides 10

• SkuVault Plugin Settings Expanded Explanation
• How to Force a SkuVault SKU
• SkuVault Treatment of Kits
• How to: Set eCommerce Goals for use In SureDone
• How to: Change SkuVault Code

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Getting Started 21

• Order Settings
• Order Number Format for Channels
• Navigating Orders Page
• Adding a New Order
• Creating Shipment Labels

See all 21 articles

Additional Guides 11

• Error decoding JSON at store creation
• Processing Orders in Bulk in SureDone
• Shipworks Calls
• How do I Adjust the Pick List Width so it prints on 1 page?
• Updating Tracking Information without sending the data to the Channel It was Sold

See all 11 articles

General 8

• Can I Use a Third Party Re-Pricer with Suredone?
• How do I cancel my SureDone account?
• How do I change my subscription's billing credit card?
• How do I train new users?
• How do I get refunds or credits on charges from eBay, Amazon or other channels?

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Support 2

• Support vs. Professional Services. Policies and what do we do?
• How do I create a Support account?