Support
Welcome
Login
Sign up
Home
Solutions
Forums
How can we help you today?
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
Before opening a new ticket, please verify SureDone status at
https://status.suredone.com
and also review our helpful articles below.
Knowledge base
General System
SureDone Basics
9
SureDone's e-Learning Portal
Navigating SureDone
Search and Export
Single Item Listings
Troubleshooting Errors through the History Tool
See all 9 articles
UI & Settings
20
Authorizing Channels on SureDone
Recommended Image Sizes
Valid and Acceptable Characters for a SKU
How To: Create Custom Fields
How to Use Search
See all 20 articles
Kits & Bundles
8
Kits & Bundles Basics
Creating a new kit via bulk
Creating a new bundle via bulk
Creating a Kit via the User Interface
Creating a Bundle via the User Interface
See all 8 articles
Error Codes
17
List of all Bulk Error Codes
Upload Failed: Identifier is invalid
An Error Occurred While Saving Your Changes
Error Code 10: Number greater than or equal to 0 required for price
Error Code 41: Value of end not valid rule for attributes or attribute parents
See all 17 articles
API
5
How to Generate a SureDone API Token
How To: Setup Paypal API for Express Checkout
Advanced API Documentation
Signing up for an SDC (SEMA Data Co-op) account
SDC Product Import Instructions
Announcements
2
December 8th, 2015 - Performance and User Interface Upgrades
August 28, 2017 - ASIN Format Validation, eBay SSL, SureDone Default Template
Tips
5
1 Enterprise Image Hosting
Tips to Increase Performance in Suredone V2
Downloading or Making a Backup of Your Images
How to Create View with Barcodes for Products
Improving Sales for Automotive and Motorsports Parts and Accessories on Marketplaces
Bulk Processing
Getting Started
12
Introduction to Bulk
Setting Up Your Bulk File
Uploading Bulk Files
Adding New Products in Bulk
Exporting Bulk Product Data from SureDone
See all 12 articles
Additional Guides
16
Bulk: Add Products
Adding Variations in Bulk
How To: Editing Products in Bulk
How to Bulk Relist
How To: Bulk Edit Price and Stock
See all 16 articles
Amazon
Getting Started
9
Adding a New Amazon Instance
Authorizing your Amazon Channel
Amazon Settings
How To: Use Amazon XML Mapping
Setting Amazon Product Details
See all 9 articles
Additional Guides
37
What are the valid values for Amazon Product Type?
How do I have different conditions for Amazon and eBay (i.e. Used - Very Good and Used)
Why did Amazon automatically picked "Used - acceptable" condition?
Amazon ASIN Validator
What are suppressed listings? How can I tell if my listings are suppressed?
See all 37 articles
Error Codes
22
Example Amazon Troubleshooting Using the History
Missing Attributes item_type_keyword
Error Code 90114:The Message/Product/DescriptionData/ShippingWeight field contains an invalid value: 0.00. The value "0.00" is lower than the minimum allowed: 0.01.
Error Code 13013: This SKU does not exist in the Amazon.com catalog. Your inventory data was not processed. For reasons why, and help fixing this, see http://sellercentral.amazon.com/gp/errorcode/13013"]
[Code:5000] [Error]XML Parsing Error at Line 1, Column 2579: cvc-maxLength-valid: Value '__________' with length = '43' is not facet-valid with respect to maxLength '40' for type 'FortyStringNotNull'."
See all 22 articles
eBay
Getting Started
22
Authorizing your eBay Channel
eBay Channel Settings
Creating a New eBay Listing
Editing an eBay Listing
Selling Successfully on eBay
See all 22 articles
Additional Guides
76
Why is my SureDone account still showing an item as active if it already sold on eBay?
How do I search by eBay Listing Type? (Auction or Fixed Price)
Ending an eBay Listing
Copying an eBay Listing
Can I look up an order by eBay ID after it has sold?
See all 76 articles
Error Codes
98
Error Log: Notices and Errors
ebayid: 82 Failure | ErrorCode: 12519 service Freight is not available
Error Code 21916519 Listing is missing required item specific(s): "Style"
Error Code 21919028: Portions of this listing cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.
** eBay Failure: Can't edit an item On an ended listing
See all 98 articles
Walmart
Getting Started
4
Start Here - The Way Walmart Works
How to: Authorize Walmart
How to: Map Walmart Fields
How to: Add and Edit Products
Additional Guides
1
How to: Deactivate Products
Error Codes
7
Walmart: Missing required field: productTaxCode
Walmart: Missing Product fields Missing required field: shelfDescription
Walmart: Missing required field: shortDescription
Walmart: Missing required field: category
Could not edit inventory - Error Creating Inventory Missing required field: fulfillmentlagtime
See all 7 articles
Etsy
Getting Started
3
How To: Setup Etsy
How To: List an item on Etsy
Etsy Variation Listing Guide
Additional Guides
2
How To: Reauthorize the Etsy Plugin
How to find Shipping Profile Id for etsy shipping template
Error Codes
6
Etsy: Occasion is invalid.
Etsy: Missing required field shipping_template_id
Etsy: Missing required field category_id
Etsy: Missing required field who_made
Etsy: Missing required field is_supply
See all 6 articles
Jet
Getting Started
5
Adding and Authorizing Jet
Adding/Deleting Multiple Jet Instances
Custom Field Mapping
Product Listing Requirements
Adding Products Through Product Editor
Additional Guides
1
Disabling Products
Google
Getting Started
7
How To: Verify Your Domain with Google
How To: Setup Google Analytics
Google Shopping Feed
How To: Setup Google Webmaster Tools
How to: Authorize Google Analytics Admins
See all 7 articles
Additional Guides
2
How to Ensure All Items Get Sent to Google
Using different images for the Google Shopping Feed
Shopping Actions
4
How To: Setup Google Shopping Actions
Adding and Authorizing Google Shopping Actions
Settings & Custom Field Mapping
Managing Products Through Product Editor
Storefront
Getting Started
17
How do I bulk upload categories?
The SureDone Storefront
Activating your Storefront
Basic Updates on your Storefront
Listing Products to the Storefront
See all 17 articles
Additional Guides
31
I created a Promo Code but there isn't a place on the website to enter it
How can I turn storefront on or off?
What is the Standard Shipping shown in the shopping cart on my storefront?
Does adding a product to SureDone push it to the storefront?
How do I get my SureDone storefront live and indexed by Google?
See all 31 articles
Big Commerce
Getting Started
19
Bigcommerce
Setting up Bigcommerce in SureDone
Managing your Bigcommerce Settings
Big Commerce Custom Fields
Managing Brands in Bigcommerce
See all 19 articles
Additional Guides
3
Importing Big Commerce Custom Fields
Adding & Editing Big Commerce Custom Fields in Bulk
Product Rule Management
Error Codes
1
bigcommerce: The requested resource was not found.
Shopify
Getting Started
4
Authorizing Shopify
Shopify Settings
Listing Products and Variations to Shopify
Using Collections in Shopify
Error Codes
0
Magento
Getting Started
7
Using Magento with SureDone
Installing the Magento Extension
Setting up Magento in SureDone
Creating and Managing Attributes
Creating New Attributes
See all 7 articles
Additional Guides
9
How do I view my category numbers / Attribute Sets / Tax Classes ?
How Magento Syncs
Using Variations in Magento
How to Push a Variation from SureDone
Import Variations from Magento
See all 9 articles
Error Codes
5
SOAP ERROR: Parsing WSDL: Couldn't Load from
Magento: SOAP extension is not loaded
Attribute Set Cannot be Empty
Magento: The image is not specified
Magento: Could not connect to server
SkuVault
Getting Started
5
SkuVault Integration with SureDone
How it Works:
Setting up SkuVault in SureDone:
Managing SkuVault Plugin Settings
How to Send Orders to SkuVault
Additional Guides
10
SkuVault Plugin Settings Expanded Explanation
How to Force a SkuVault SKU
SkuVault Treatment of Kits
How to: Set eCommerce Goals for use In SureDone
How to: Change SkuVault Code
See all 10 articles
Orders & Shipping
Getting Started
16
Order Settings
Order Number Format for Channels
Navigating Orders Page
Adding a New Order
Creating Shipment Labels
See all 16 articles
Additional Guides
11
Error decoding JSON at store creation
Processing Orders in Bulk in SureDone
Shipworks Calls
How do I Adjust the Pick List Width so it prints on 1 page?
Updating Tracking Information without sending the data to the Channel It was Sold
See all 11 articles
FAQ
General
9
Can I Use a Third Party Re-Pricer with Suredone?
How do I cancel my SureDone account?
How do I change my subscription's billing credit card?
How do I train new users?
How do I get refunds or credits on charges from eBay, Amazon or other channels?
See all 9 articles
Support
2
Support vs. Professional Services. Policies and what do we do?
How do I create a Support account?
Internal
SEMA Data Co-op (Internal)
0
Facebook
Getting Started
3
How To: List a Facebook Product Through Product Editor
Settings & Custom Field Mapping
Adding and Authorizing Facebook & Instagram
Community forums
Showing recent updates
Start a new topic
SureDone Forums
General Discussion
10
READ FIRST: Posting Guidelines and Rules
Posted by
Chris Labatt-Simon
,
7 months ago
Last Reply
by Chris Labatt-Simon
7 months ago
GUID 51 Error when doing Bulk Upload
Posted by
John Smith
,
3 months ago
Last Reply
by Chris Labatt-Simon
3 months ago
Data Scrubbed from Order Export
Posted by
Cheesehead Mopar
,
5 months ago
Last Reply
by Chris Labatt-Simon
4 months ago
See all 10 topics
Feature Requests
71
Reports, reports, reports
Posted by
Chris Labatt-Simon
,
almost 4 years ago
Last Reply
by Hank Hultin
over 2 years ago
Information About Feature Requests - READ FIRST
Posted by
Chris Labatt-Simon
,
about 4 years ago
Last Reply
by Chris Labatt-Simon
about 4 years ago
Facebook Marketplace Integration
Posted by
James A. Schulze
,
6 months ago
Last Reply
by Chris Labatt-Simon
4 months ago
See all 71 topics
Office Hours
1
READ FIRST: About SureDone Office Hours
Posted by
Chris Labatt-Simon
,
7 months ago
Last Reply
by Chris Labatt-Simon
7 months ago
