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UI & Settings

Authorizing Channels on SureDone
Introduction This document details how the seller can authorize Channels to use SureDone. In order for SureDone to be able to communicate with the Channels...
Tue, Apr 14, 2020 at 3:01 PM
Recommended Image Sizes
We recommend uploading pictures that are at the very least 500 x 500 in size (to meet minimum eBay requirements) and less than 1 MB in size, preferably arou...
Fri, Jun 2, 2017 at 4:55 PM
Valid and Acceptable Characters for a SKU
SureDone has few restrictions on what characters you use for your SKU, but please make sure to use the following which are valid and acceptable: a-z...
Thu, May 19, 2016 at 9:00 PM
How To: Create Custom Fields For Products and Orders
What are Custom Fields? - While SureDone is packed with plenty of awesome features by default, we know that every business is unique. Custom fields allows y...
Mon, Aug 24, 2020 at 5:59 PM
How to Search SureDone for Products and Orders
The search functionality is one of the most helpful tools in SureDone to help sort through data throughout the site from finding out what items are ou...
Sat, Jun 6, 2020 at 12:02 PM
How To: Search Through Your Product History and Actions
There are two ways to look up History for your products in SureDone. The first way is on the product editor and the second when you go to Settings > Hi...
Sat, Jun 6, 2020 at 12:03 PM
How to Change SKUs of a Variation Set
This guide covers how to change the SKUs of an item that is a variation (parent/child relationship). Due to the items being linked to one another, changing ...
Fri, Jan 4, 2019 at 2:01 PM
How do I change my account to Metric (or Standard) Units?
If you go into Settings > Shipping you can change the settings to Metric in the dropdown.  Note: The numbers you entered will not be converted automati...
Thu, Jul 6, 2017 at 2:54 PM
How do I connect Quickbooks Pro with Suredone?
Answer:  If you are using Shipstation then the current method of connecting with Quickbooks is through the Cloud Connector Plugin.  We do not currently have...
Tue, Jan 19, 2016 at 11:17 AM
How to Change Your Email Address
If you would like to change the primary email address that all your notifications go to (i.e. export request emails), the way to do so is go to your User Pr...
Sat, Jun 6, 2020 at 12:14 PM