There are two ways to look up History for your products in SureDone. The first way is on the product editor and the second when you go to Settings > History. You can utilize the History section to get more information about errors or also seeing an activity log of a specific item. It is important to note that the history only goes back 16 days.
History Section in Product Editor
If you want to look into the history of one specific product, the best approach is to look at it in the History Section in the editor. Clicking “History” in the left-hand column will jump the page straight to the History section:
Once you jump to that section, you will see a pencil icon on the right of the History header:
Clicking the pencil icon will expand the History section to look as follows:
The Identifier column will have the SKU or GUID of the product listed. Clicking on the links in the Identifier column will open a new page that will show the details outlined in the row it was clicked on but also might give some more information such as which Integration it is corresponding to, the error messages that are being returned, etc.
The most common use case for going into this page is to look up more detail for errors returned. It is important to note that steps to find Amazon errors and eBay errors differ a bit.
Looking into Amazon Errors
For Amazon errors, you first need to identify a row that has Channel = Amazon and Result = error:
Clicking on the identifier link in that row will open a new page. Scrolling down to the Message section will give more details on the Amazon error:
After you have this error code, you have the issue pinpointed and can work to resolve the issue with the information provided.
Looking into eBay Errors
eBay errors are a bit trickier to find. It’s intuitive to click on the Identifier link that is on the same row where it has Channel = eBay and Result = error. However, the correct link to click on is the Identifier with SureDone as the channel below the error row:
This will open up details about the action being performed on the item:
If you scroll down on that page you will see an Error section:
This will give you more insight on that error that you received. Sometimes it will show the eBay Error Code so you can do additional research. For this example we see the long message says “LongMessage:The tags Style is/are disabled as Variant.” Seeing this message should encourage you to look into your Style fields for the item getting this error and making sure everything looks in check.
Going to Settings > History
The other way to look at history is by going to Settings > History:
The History page looks as follows:
Unlike the History shown in the product editor, here you have the ability to look at product history as well as order history. Additionally, there are ways to customize what you want returned whether it be from the Filters you choose to what columns you want to see.
The default tab is “All” and is pretty much a blank canvas for you so that you can put together the filters you want to work with. The first section of the History page for your filters. In the “Add Filter” dropdown you can choose what you want to filter:
Some of the options above are self-explanatory (i.e. identifier and results) since you might see them in the History section in your product editor. Some of the other options will probably not be used at all unless someone from SureDone is looking into your account when dealing with a support ticket. The following options will be most useful:
Identifier – You can enter the GUID, SKU, Order #, etc in this field
- Context – Choosing this will give a dropdown to choose values from:
If you want to choose multiple contexts, check the box on the left to “multiple” and the dropdown will turn into a box where you can multi-select option by pressing Ctrl and clicking:
Result – success, error, failure, warning, etc
- Action – Choosing this will give a dropdown to choose values from:
Use “Context”, if you want to select multiple actions. You can do so by checking the box next to multiple under the dropdown:
Type – order, item, settings
Log Level – Can be a value of 1, 3 and 5. Seeing a Log Level of 3 and 5 can be useful for error rows if you want to see more detail of the error. If there is a 1, it typically means the error message isn’t too insightful.
Clicking on any option will add it to the Filter box and will look like similar to this:
Depending on which filter option you choose, the middle dropdown gives you the following options on what to include or exclude with that filter:
Contains = will return results that contain the value/text you entered in the text box on the right.
Doesn’t contain = will omit results that contain the value/text you entered in the text box.
Empty = will return results that have no text/values for your chosen field. Choosing this option will remove text box.
Not Empty = will omit results that have no text/values for your chosen field. Choosing this option will remove text box.
Is = will return results that are exactly like the value/text you entered in the text box.
- Is not = will omit results that are exactly like the value/text you entered in the text box.
The filters that do not give all of the above options are: Account ID, Context, Instance #, Log Level, Action and Date/Time. Those filters omit some of those options in the dropdown.
For Date/Time, the filter looks as so:
The middle dropdown gives the following options on how to refine your search:
After choosing what filters you want, you can click “Apply” at the bottom of the Filter section:
Clicking that will filter the bottom section of your screen:
The Query section lists the filters you put in place. In this example, I filtered on a specific SKU as you can see with Type being “item”. The columns above are the default columns, but in the middle section of the screen there will be a section for Columns that allows you to add or remove columns from your results.
To add columns, you can highlight one or more options in the Available Column box and then press the arrow that is going towards the Selected Columns box:
To remove columns, select one or more columns in the Selected Column box and then click the arrow that is pointing toward the Available Columns box:
Below is an example of how the Query section would look if I removed the “Job ID” column and added the “Method” column:
Please note: the Method column is pretty useful in that it will let you know if certain actions done to an item were performed through the UI, bulk or a sync. However, it is not a filter option.
There are two ways to go through the pages of your History results. Both are at the bottom of the page. The first way is using the pagination at the bottom right:
The second way is by putting a number in the text box at the bottom left and pressing “Go”:
Similar to the History in the product editor, clicking the link in the identifier column will open a new page dedicated to that row in the History. Looking into eBay and Amazon errors are similar as well with the except that there is the Log Level that can be looked as well. An error that has a Log Level of 3 or 5 typically means there is adequate information about an error. Whereas a Log Level of 1 means the error message isn’t too insightful.
Last, the tabs on the top also serve purposes to make your filtering a bit easier:
The other tabs are as follows:
Click on any of these will have pre-selected filters for you. The following is how it would look if you clicked on Amazon:
Of course, more filters can be added on to this. It is just a way to save you a few clicks when making your query.