Additional Guides

Error decoding JSON at store creation
Problem: When trying to create a new store in Shipworks, the store can't be created and the customer is receiving this error:  "Error decodi...
Thu, Feb 26, 2015 at 3:03 PM
Processing Orders in Bulk in SureDone
There are currently two ways to manually update tracking in SureDone. Both methods require going to Orders Shipping > Upload Tracking. Updating in...
Fri, Apr 14, 2017 at 10:23 AM
Shipworks Calls
getstore - company name getmodule - development information getcount - order count getorders - order information u...
Thu, Feb 26, 2015 at 3:04 PM
How do I Adjust the Pick List Width so it prints on 1 page?
Currently, this issue is resolved with using custom css formatting. Go to Settings > Storefront > Display options Paste ...
Sun, Apr 3, 2016 at 6:30 PM
Updating Tracking Information without sending the data to the Channel It was Sold
If you need to move an order to "Marked as Shipped" Status and that tracking is blank, you can only use the codes listed below: Special code...
Mon, Oct 19, 2015 at 4:35 PM
Un-Marking Orders as Shipped that were Marked as Shipped in Error
Please Note: It may take a few minutes to display in the SureDone interface correctly after doing this, depending on how many orders you are changi...
Wed, Dec 9, 2015 at 12:02 PM
What Happens to inventory in Suredone When Orders Are Cancelled on eBay Or Amazon?
EBay ------- The following happens whether Order Paid Sync is enabled or disabled. We check for cancelled orders every 6 hours presently. --If an o...
Tue, Jan 19, 2016 at 5:42 PM
Updating Tracking in SureDone
There are currently two ways to manually update tracking in SureDone. Both methods require going to Orders Shipping > Upload Tracking. Updating i...
Fri, May 12, 2017 at 2:29 PM
Paypal Error 10002: You do not have permission to make this API call
In order to use PayPal Express Checkout you need to have a business account, a standard paypal account will not work. Once you get a business account,...
Wed, Oct 22, 2014 at 9:48 AM
Error Code 10002: Paypal Error: Security Error, Security Header Is Not Valid
Problem: Error code at Checkout with Paypal Payments Pro when trying to order item using Express Checkout on Storefront Example: Solution:  Y...
Thu, Nov 12, 2015 at 11:38 AM