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Before opening a new ticket, please verify SureDone status at https://status.suredone.com and also review our helpful articles below.

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We're software that helps growing brands & retailers grow and scale. Sync, sell and ship your products and inventory on online marketplaces and storefronts faster, easier and more accurately.

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eBay Additional Guides

  • Can I turn on eBay Bold Titles within Suredone?

  • eBay Template Change for all of my items in BULK

  • Freight Shipping required for Products 150 lbs or more

  • Importing Products eBay & Amazon

  • What can I do if my fitment is not updating on eBay?

  • Variation Photos Showing in eBay Description

  • Minimum Advertised Price (Discount Pricing Program)

  • eBay API Upgrade – Out of Stock Control

  • eBay Item conditions by category

  • eBay/Amazon - Orders Canceled Restock Feature

  • How To: Create eBay Item Specific (Custom User Field) in SureDone

  • How to: Set Up Condition Notes for eBay

  • How To: Use eBay Autopay

  • How To: Set eBay Shipping, Payment and Return Policies to Create a SureDone Profile

  • eBay Relist Rules With Different Type, Duration and Price

  • eBay Custom Description Override

  • eBay Motors: Adding Fitment Notes (UI & Bulk)

  • How to: Install an eBay Template

  • eBay Shipping Guide

  • How to Use eBay's File Exchange

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SureDone is a multichannel e-commerce platform for growing businesses, brands and enterprises. It provides product management, listing, inventory sync and order management (OMS) for sellers who use eBay, eBay Motors, Amazon, Walmart, BigCommerce, Shopify, Magento and more.

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If you do not meet the following guidelines you may be charged $75/hour to resolve your issue. Only open a P1 ticket for EMERGENCY Issues with LISTING/ORDERS (NOT ADDING/EDITING) for over 25% of items having a material effect on your business income or if you have received a warning of suspension/have been suspended from channel.

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