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Before opening a new ticket, please verify SureDone status at https://status.suredone.com and also review our helpful articles below.

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We're software that helps growing brands & retailers grow and scale. Sync, sell and ship your products and inventory on online marketplaces and storefronts faster, easier and more accurately.

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eBay

Getting started with eBay plus additional guides and errors

eBay Getting Started

  • Authorizing your eBay Channel

  • eBay Channel Settings

  • Creating a New eBay Listing

  • Editing an eBay Listing

  • Selling Successfully on eBay

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eBay Additional Guides

  • Why is my SureDone account still showing an item as active if it already sold on eBay?

  • How do I search by eBay Listing Type? (Auction or Fixed Price)

  • Ending an eBay Listing

  • Copying an eBay Listing

  • Can I look up an order by eBay ID after it has sold?

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eBay Error Codes

  • Error Log: Notices and Errors

  • ebayid: 82 Failure | ErrorCode: 12519 service Freight is not available

  • Error Code 21916519 Listing is missing required item specific(s): "Style"

  • Error Code 21919028: Portions of this listing cannot be revised if the item has bid or active Best Offers or is ending in 12 hours.

  • ** eBay Failure: Can't edit an item On an ended listing

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SureDone is a multichannel e-commerce platform for growing businesses, brands and enterprises. It provides product management, listing, inventory sync and order management (OMS) for sellers who use eBay, eBay Motors, Amazon, Walmart, BigCommerce, Shopify, Magento and more.

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If you do not meet the following guidelines you may be charged $75/hour to resolve your issue. Only open a P1 ticket for EMERGENCY Issues with LISTING/ORDERS (NOT ADDING/EDITING) for over 25% of items having a material effect on your business income or if you have received a warning of suspension/have been suspended from channel.

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