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Before opening a new ticket, please verify SureDone status at https://status.suredone.com and also review our helpful articles below.

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We're software that helps growing brands & retailers grow and scale. Sync, sell and ship your products and inventory on online marketplaces and storefronts faster, easier and more accurately.

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Getting Started

  • Order Settings

  • Order Number Format for Channels

  • Navigating Orders Page

  • Adding a New Order

  • Creating Shipment Labels

  • Splitting Orders

  • Setup ShipStation Plugin Integration

  • How To: Set Up FedEx Developer API Access

  • How To: Setup UPS API Access

  • How to: Set Up Stamps.com

  • How To: Get USPS Webtools ID

  • How to: Mark Orders as Shipped in Bulk

  • Bulk Templates

  • How To: Fulfill orders manually in SureDone

  • How To: Print My Picklist

  • How To: Add Custom Fields to the Picklist & Invoices

  • How To: Set Label Printing Settings

  • Bulk Orders

  • Orders Manager - manage all orders in SureDone from a single location

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ABOUT US

SureDone is a multichannel e-commerce platform for growing businesses, brands and enterprises. It provides product management, listing, inventory sync and order management (OMS) for sellers who use eBay, eBay Motors, Amazon, Walmart, BigCommerce, Shopify, Magento and more.

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If you do not meet the following guidelines you may be charged $75/hour to resolve your issue. Only open a P1 ticket for EMERGENCY Issues with LISTING/ORDERS (NOT ADDING/EDITING) for over 25% of items having a material effect on your business income or if you have received a warning of suspension/have been suspended from channel.

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