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Navigating Orders Page

The All Orders page can be navigated by going to Orders & Shipping > All Orders

This page allows the user to view all orders pertaining to their channels easily and allows customization in terms of what data needs to be shown or how orders can be refined using the Order Search. It also allows the user to do various actions right from there like combine orders, creating shipping labels, etc. The following topics will  be covered to explain this page and it's capabilities further:

General View of Orders (Channel or Status)

Customizing Columns 

Marking Orders Shipped

Creating Shipment Labels

Combining Selected Orders

Adding a New Order

General View of Orders (Channels or Status)

The Orders page can be viewed by navigating to Orders & Shipping > All Orders:

The default view of this page is to show all awaiting orders in the All Orders section. To look for other orders (i.e. complete, with tracking etc), the Order Search needs to be utilized to refine this page. All Orders will be viewed on the top, but as the user scrolls through the page, there will be separate sections for each channel and instance's specific orders. These sections can be easily jumped to by clicking the instance wanted in the Groups column to the left:

Please note that there is an alternative to view Orders by Status as opposed to Channel: 

This will show All Orders at the top and Complete Orders toward the bottom. Similar to sorting by Channel, the side bar allows the user to jump to each section easily. Furthermore, each view can be sorted by Ascending/Descending on the Channel column. 

Quick View 

Clicking anywhere on the order row (besides the OID and Ship icon) will expand a quick view of the order:

Customizing Columns 

The default columns shown for All Orders and each specific instances are as follows:

  • Ship - Clicking this will lead to a modal to create a shipping label
  • OID - Order Identifier is a value generated by SureDone to indicate the number of order that has imported into the system
  • Channel - Which channel the order imported from
  • Order Number - Numerical portion of the order placed 
  • Total - Amount that the entire order was
  • Country - What location order is being shipped to 
  • Status- Status of order itself. Can be either of the following values
    • INCOMPLETE: Order is not paid for or other state not ready for fulfillment
    • PENDING: Order may have drop shipped or purchase order created but no acknowledgement yet
    • ORDERED: Order may have been drop shipped or purchase order created and has been acknowledged
    • READY: Order is ready for fulfillment
    • DROPSHIPPED: Order is complete and was drop shipped
    • CANCELED: Order is cancelled
    • REFUNDED: Order is refunded
    • COMPLETE: Order is fulfilled
    • REJECTED: One or more order items have failed for PO, drop ship, export, etc
  • Shipping Status- Status of whether or not the item is shipped. Can have either of the following values: 
    • INCOMPLETE: Order has no shipments and not fulfilled
    • PENDING: Order has shipments but is not marked shipped
    • COMPLETE: Order has shipments and/or is marked as shipped
  • Order Date - Date order was placed in format of YYYY-MM-DD HH:MM:SS 
  • Date Updated - Last time order was modified in anyway in SureDone. In format of YYYY-MM-DD HH:MM:SS

Columns can be added or removed as well as rearranged. They can also be sorted on. Please note each section can be customized differently. For example, if there are certain columns you only want included for eBay orders and not Amazon orders, that can be done in each section. The screenshots and following text are from the All Orders section at the top when the view is by Channel but can be used for each other combination of view and sections as well. 

Add/Remove Columns 

To add or remove columns, first the Manage Columns button needs to be clicked:

When clicking Manage Columns, it'll enable the Add Column and Remove Column dropdowns as well as turn into a "Finish" button:

Choose any columns in both the +Add Column or -Remove Column dropdowns and when all columns are added and/or removed click Finish to lock changes in place. 

Besides the default columns outlined above, the following can be added or removed as needed:

Transaction ID
Item Total


Ship User

Billing First Name
Billing City

Shipping Last Name
Date Added UTC
Correlation ID




Ship Details

Billing Middle Name
Billing State Province
Shipping Company
Date Updated UTC
Shipping Total
Item Details
Refund ID
Billing Last Name
Billing Phone

Shipping Street 1
Payment Date
Handling Total
Dim Weight
Ship ID
Refund Date
Billing Company
Billing Phone 2
Shipping City
OID Consolidate
Payment Status
Tax Total 
Item ID

Box Length

Ship Tracking
Refund Details
Billing Street 1
Shipping Country
Shipping State Province
Shipping Carrier
Discount Total

Box Width

Ship Date


Billing Street 2
Shipping First Name
Shipping Postal Code
Internal Notes
Shipping Service
Discount Code 

Box Height
Ship Cost

Billing Country
Billing Street 3
Shipping Middle Name
Shipping Phone

*This list doesn't include Custom Order Item Fields that can be added on an account basis. 

Rearranging Columns 

To rearrange columns in the Order table, simply drag the header and move it to the spot where it is desired: 

Customizing Column Width 

In addition to adding new columns and re-arranging them, they can also be resized so the data is seen clearer: 


Sorting Columns 

All columns (except for Ship) can be sorted ascending or descending. The follow video shows the Total being sorted on from lowest to highest than from higher to lowest after clicking it again:

Marking Orders Shipped 

One way to mark an order shipping through the All Orders view is by searching and/or checking the orders in any of the sections, then clicking "Mark Shipped" button toward the bottom:

Following video exhibits how to enable Mark Shipped button and mark orders appropriately:

Creating Shipment Labels 

Shipping labels can be created in the All Orders view by clicking the truck icon to the left of an order in the "Ship" column:

The following guide goes into the details required and shown when creating a Shipment Label: https://support.suredone.com/support/solutions/articles/1000267300

Combining Select Orders

Another capability in the All Orders page and is limited to this page only, is the ability to combine orders. Orders within the same channel and being shipped to the same place are ideal to combine. However, if two orders are accidentally combined when they weren't supposed to, the following guide will go into how you can view individual orders again and treat them separately: https://support.suredone.com/support/solutions/articles/1000267229

Essentially, the process of combining orders is as follows:

1. Check off orders that need to be combined

2. Click "Combine Selected Orders" (at least two orders must be selected):

3. New combined order will be created with "-combine" at the end of the new Order Number 

The following video displays how to combine order in this page:

Adding a New Order

An order can be manually added through the All Orders page by clicking the +Add Order button at the bottom right of the screen:

The following guide goes into further detail on how to add orders manually: https://support.suredone.com/support/solutions/articles/1000267226

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