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eBay ErrorCode - 21919474 - This operation is not allowed for inventory items. LongMessage - Inventory-based listing management is not currently supported by this tool.

Modified on: Tue, Oct 19, 2021 at 3:23 AM

eBay Error: 21919474

Error- Failure | ErrorCode - 21919474 ShortMessage - This operation is not allowed for inventory items. LongMessage - Inventory-based listing management is not currently supported by this tool. Please refer to the tool used to create this listing.

Explanation and Resolution:

The above error is returned via eBay API is listings have been created using a different tool e.g. Shopify eBay channel that uses a different set of APIs to what SureDone uses. (SureDone uses the 'Trading' APIs. APIs are what we use to communicate messages with eBay).

What's the problem?

eBay unfortunately didn't make the new APIs compatible with the trading APIs. This means that no tool that uses the trading APIs including using eBay directly ('Sell Your Item' flow) can update listings created with the new APIs.

Solution:

There is no way to update the existing listings using SureDone (or anything except the original tool that used the new APIs). So, we recommend "end" listings on eBay via SureDone and then relist again with the correct title, price and other fields as needed. For sanity check - you can test with any 2 affected items and see if that works for you.

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