Error:
ebay Main Failure | ErrorCode - 474
ShortMessage - User not found.
LongMessage - The specified user was not found in our database.
Resolution:
eBay error 474 means eBay's API could not find the eBay user account associated with the request — typically because the eBay User ID on file no longer matches the authorized eBay account, or the eBay account's authorization/token has been revoked or has expired.
To resolve:
1. In SureDone, go to Channels > eBay.
2. Open the Settings tab and confirm the eBay User ID field matches the exact eBay seller account you intend to use (check for typos or an outdated account name).
3. Open the Authorization tab and click Reauthorize eBay to re-run the OAuth flow and reconnect the correct eBay seller account. Complete all 4 steps (Permissions, OAuth, Required Settings, Complete).
4. Retry the action that produced the error (e.g. relist/import/order sync).
5. If the error persists, confirm directly with eBay (Seller Hub) that the account is active and in good standing — a suspended, closed, or renamed eBay account will continue to return 'User not found' until it is reinstated or a valid account is reauthorized.