We're software that helps growing brands & retailers grow and scale. Sync, sell and ship your products and inventory on online marketplaces and storefronts faster, easier and more accurately.

Learn more now

eBay Error Code 21917329: You've provided an invalid return policy.


- ebay Main:82 Failure | ErrorCode:21917329
ShortMessage: You've provided an invalid return policy.
LongMessage: You've provided an invalid return policy.


Explanation and resolution:

This error would be typically returned when either the value of the particular returnprofileid header in the bulk edit or relist file is invalid or perhaps saved with incorrect formatting as scientific notation 118342000000 / 1.18E+11 or when the selected return profile is invalid and does not exist in the Business Policies section on eBay. If some amendments have been made recently to the policies directly on eBay, you need to go Settings-> Channels -> eBay Main Options and click the blue Refresh button, so SureDone could update the existing profiles or import new ones: