eBay Error Code 21916013: This Token has been revoked by App.

Error:

Failure | Error Code 21916013:

ShortMessage - This Token has been revoked by App.

 LongMessage - This Token has been revoked by App. The end user must complete the Auth & Auth consent flow again to generate a valid token.

This error now surfaces on the Channels → Errors report page instead of as a static error string. To view it:

1. Go to Channels → Errors.
2. Select the tab for the affected channel (e.g. eBay).
3. Use the date filter to narrow the results to the relevant time period.
4. Toggle between All Results, Only Errors, and Only Warnings to isolate error code 21916013.

The error will display with the same ShortMessage and LongMessage text described below.

Explanation and resolution:

As outlined in the error message, above error would be triggered when the eBay token has either expired or has been revoked and you can take a look at this guide and you would be able to see the steps you can follow in order to re-authorize the instance and generate a new and valid token.

Note: Any orders that were placed on eBay, but weren't synced and imported into SureDone will sync within 24 hours of the token re-authorization and this goes back 2 weeks.