Error:
- error 932: Auth token is hard expired.



Explanation:

If you have received an email notification, that your eBay token was going to expire and if it hasn't been renewed in the stated time frame, this could cause a disconnect and also trigger the above error.





Resolution:

In order to restore the sync with eBay, you need to go to Settings -> Channels -> eBay Main Options and click Revoke Token. After that, the page would refresh - another Authorize eBay button would appear and once you click it, you will be forwarded to eBay, where you have to follow the steps there and the re-authorization process will be completed. Any orders that were placed on eBay, but weren't synced and imported into SureDone will sync within 24 hours of the token re-authorization and this goes back 2 weeks.


V1 accounts:



V2 accounts: