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Before opening a new ticket, please verify SureDone status at https://status.suredone.com and also review our helpful articles below.

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Amazon Additional Guides

  • What are the valid values for Amazon Product Type?

  • How do I have different conditions for Amazon and eBay (i.e. Used - Very Good and Used)

  • Why did Amazon automatically picked "Used - acceptable" condition?

  • Amazon ASIN Validator

  • What are suppressed listings? How can I tell if my listings are suppressed?

  • How can I fix my suppressed listings?

  • How long does SureDone take to update my Amazon?

  • What guidelines do I need to follow when specifying condition on Amazon?

  • What items are Restricted or Prohibited to Sell on Amazon?

  • Why can't I get an item to list to Amazon using the ASIN?

  • How do I get my Amazon Tax Settings to work with SureDone?

  • How do I list to Amazon with an ASIN?

  • How does Fulfilled By Amazon (FBA) work in Suredone?

  • How do I add a UPC Exemption for Amazon?

  • Amazon: Using a Different UPC Value

  • What are the valid values of ClothingType for Amazon's Apparel Category?

  • How do I offer free shipping on Amazon?

  • How do I send TRUE/FALSE values to Amazon?

  • Why does my Amazon item have an incorrect launch date format error?

  • What are the valid values for Amazon attributes?

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SureDone is a multichannel e-commerce platform for growing businesses, brands and enterprises. It provides product management, listing, inventory sync and order management (OMS) for sellers who use eBay, eBay Motors, Amazon, Walmart, BigCommerce, Shopify, Magento and more.

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If you do not meet the following guidelines you may be charged $75/hour to resolve your issue. Only open a P1 ticket for EMERGENCY Issues with LISTING/ORDERS (NOT ADDING/EDITING) for over 25% of items having a material effect on your business income or if you have received a warning of suspension/have been suspended from channel.

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