We're software that helps growing brands & retailers grow and scale. Sync, sell and ship your products and inventory on online marketplaces and storefronts faster, easier and more accurately.

Learn more now

eBay International Returns

SureDone is now supporting eBay International Returns (via bulk or the API). This introduces new ebay_returns sub-settings:

  • Previous format: star-delimited array of up to 5 values
  • Previous format example: ReturnsAccepted*30*MoneyBackOrReplacement*Buyer*someValue
  • New format example: ReturnsAccepted*30*MoneyBackOrReplacement*Buyer*someValue*ReturnsAccepted*
  • Defined indexes below (correlating ebay_returns setting indexes to field names)
    • 0:ebayreturnsreturnsaccepted
    • 1:ebayreturnswithin
    • 2:ebayreturnsrefund
    • 3:ebayreturnsshippingcostpaidby
    • 4:ebayreturnsdescription
    • 5:ebayreturnsinternationalreturnsaccepted
    • 6:ebayreturnsinternationalreturnswithin
    • 7:ebayreturnsinternationalrefund
    • 8:ebayreturnsinternationalshippingcostpaidby
  • A new default setting, "Returns International", has been added to Channels > eBay

eBay international returns default setting

  • New API fields have been introduced:
    • ebayreturnsinternationalreturnswithin
    • ebayreturnsinternationalrefund
    • ebayreturnsinternationalshippingcostpaidby
  • The following existing API fields have been deprecated because of changes on eBay's end:
    • ebayreturnsrestockingfeevalue
    • ebayholidayreturn
  • ebayshippinginternational{1-5}location now supports multiple values. Those values can be separated by comma "," or star "*" characters.
  • eBayCollectAndRemitTax will now be imported into channeldetails if true, for eBay orders.
  • ebayshippingratetabledom now supports a value of a valid rate table id for domestic rate tables.
  • ebay{instance}shippingratetableintl now supports a value of a valid rate table id for international rate tables.
  • ebay import will now import ebayoptions.ratetable values with either RateTableId, on, or off.