We're software that helps growing brands & retailers grow and scale. Sync, sell and ship your products and inventory on online marketplaces and storefronts faster, easier and more accurately.

Learn more now

Why Don't My Images Show up in eBay for Active Listings And/Or Search Results?

If you run into instances where images do not appear in active listings or the images do not appear in the search results only but do appear as intended in the active listings, this is a known eBay issue with caching and has been confirmed on their side. 


Workaround: This can be fixed by moving the images around to different media slots and then updating and then moving the images back to there intended spots and updating again.


It's also a known issue with eBay API that sometimes the gallery images cannot be changed by simply revising the items. In order to address this - we need to set ebaymediareset=TRUE and relist the item again on eBay. So, you will need to submit a bulk CSV file in below format in SureDone and skip all channels except eBay.