On August 25th, 2017, we have made available an updated template that mirrors the original SureDone default template along with an modernized version of our eBay template. Examples of the templates are at the bottom of this page.


Original default eBay template

  • Has been updated to point to secure (SSL) assets to meet eBay Summer 2017 update guidelines

New and modernized default eBay template

  • Has been updated to point to secure (SSL) assets to meet eBay Summer 2017 update guidelines
  • Has been made responsive for mobile use
  • Has more modern look and feel

Depending on your circumstances, you may need to copy the new templates into your account to use them:

  • If you signed up for SureDone after August 25th, 2017 you are automatically using the modernized template
  • If you signed up before August 25th, 2017, and add a new eBay instance, your new instance will automatically use the new modernized template
  • If you signed up before August 25th, 2017, and are using the default template, or implemented your own customized template, and you would like to use either the updated default template or the new modernized template, please follow the directions below.

Updating the SureDone default template

If you would like to use one of the two new default templates, follow these directions:

  1. Go to Settings > Templates


  2. Click on "default"

  3. There will be numerous files listed on the resulting screen. There are two that are relevant for updating your template:

    ebay-product.htm - Original default template but updated for the new eBay Summer 2017 guidelines
    ebay-product-2017.htm - New modernized default template which meets the new guidelines, has been updated for mobile responsiveness, and has a new modernized look

  4. Click "download" next to the template file you would like to use

  5. You will now have the template file on your computer.
  6. Go to Settings > Channels


  7. Click on the eBay instance you would like to add the revised template to. For our example, we're going to use the eBay main instance.

  8. Scroll down to "Upload New Template" and click on "Choose File"

  9. Select your template that you downloaded to your computer and then press "Save Settings"


  10. If you open up your instance settings after saving, you will now see the template file listed next to "View Ebay templates". You can set this template as the default by changing the dropdown next to "Description Templates" to the new template and saving your settings again.
  11. Relist your items to eBay in order to push the new template. We suggest trying a few items first in order to test that you have done everything correctly.


Original Template


Modernized Template


Original SureDone Default Template