General

Can I Use a Third Party Re-Pricer with Suredone?
You can use a third party re-pricer on a channel, but because it is being used directly on a channel any fields it is acting on will be out of sync with the...
Sun, Apr 3, 2016 at 9:07 PM
How do I cancel my SureDone account?
We do not currently support cancelling your subscription through the application, but cancelling is still simple. Before you cancel, we'd love the ...
Fri, Jun 2, 2017 at 4:30 PM
How do I change my subscription's billing credit card?
We do not currently support changing your credit card directly via the SureDone Application. If you'd like to change your card, please open a support t...
Fri, Jun 2, 2017 at 4:31 PM
How do I train new users?
SureDone is pretty straightforward when you have used it for a while, but it can be daunting for new users to learn. So when you have a staff change or add ...
Wed, Apr 19, 2017 at 2:08 PM
How do I get refunds or credits on charges from eBay, Amazon or other channels?
At times you may see charges from eBay, Amazon or other channels that may be incorrect or you're not sure why they are there. SureDone is software ...
Wed, Apr 19, 2017 at 4:40 PM
How do I add additional users to my account?
Note: If you have any plugins (i.e. ShipStation, etc), please keep in mind that adding new users (or changing your password) generates a new token in SureDo...
Fri, Jun 2, 2017 at 4:32 PM
Can't log into SureDone account or information displays strangely?
If you are having issues logging into your SureDone account and are seeing the below screenshot instead of your homepage upon logging in please follow th...
Thu, Aug 23, 2018 at 9:23 AM
How do I add users without changing token? (Workaround)
When adding a new user in SureDone currently, the token we store will refresh meaning certain plugins need to be re-authorized again in order to continue to...
Mon, Nov 27, 2017 at 1:28 PM