We're software that helps growing brands & retailers grow and scale. Sync, sell and ship your products and inventory on online marketplaces and storefronts faster, easier and more accurately.

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How do I train new users?

SureDone is pretty straightforward when you have used it for a while, but it can be daunting for new users to learn. So when you have a staff change or add new users, how do you teach them how to use SureDone?

We have a few different resources which may help:

  • Use our online learning portal at http://learn.suredone.com to learn the basics, bulk management, eBay, Amazon and how to manage variations.
  • Read through the training section of our support site at http://support.suredone.com/solution/categories/1000129725
  • We offer a package for personalized one-on-one or one-on-many training using our onboarding team. The cost is $350 for 4 hours of training via voice and screen sharing. Please open a ticket with our team if you are interested in this type of training.
  • Once they are familiar with the system, use this portal to find solutions, or ask our support team for some help. Here is some information on what our support team can and can't do for you: http://support.suredone.com/solution/articles/1000248328