Can you figure out a way to make large uploads faster?
We would love to see inventory uploads speed up drastically. Currently the slow upload time for large files is causing us to oversell products due to items selling before the upload adjusts the inventory quantity from the upload files we are submitting.
Each night we upload our physical quantity inventory from our walk in store so that it matches our online marketplace quantity. We don't do a ton of walk-in retail so we do not experience problems overselling items that have sold in the store before we can make a change online....We also try to manually adjust inventory as items sell in the store during the day as much as we can.
When we do an inventory file export from our physical store each evening we have between 4000-5000 skus that Suredone is looking at so it can make changes to any that are different due to products that sold in our store. It is taking around 3 hours for this upload to complete give or take.
The problem we are seeing is that while the upload is slowly changing the data in Suredone to match our physical store inventory, if an item sells online during that 3 hour period before the upload gets to that specific product it then changes back to the export file quantity that was in the upload file when it finally reaches that product. Then if a different customer purchases that same item that switched back to the export quantity we have now oversold online. It is a bit confusing but due to the long time it takes to update, items are selling while the update is working then selling again after the update finally adjusts back to the old quantity in the export. If it updated fast this wouldn't happen.
We are seeing this happen at least 2-3 times per week so it is causing us to have to cancel orders and/or contact customers to see if they are ok to wait for a drop ship or a switch in color, style, etc. Due to the orders that have been cancelled we have now dropped from top rated seller status in ebay because our metrics don't meet their minimum criteria for orders cancelled.
We moved to Suredone from Channel Advisor and our same upload completed within 3-5 minutes at most and instantly changed the quantities in the marketplace so we did not encounter this problem. I'm not sure what is different between how Suredone processes uploads compared to Channel Advisor but it is obviously possible since CA was taking all of that data quickly.
With all this being said is there any way at all for Suredone to find a way to dramatically increase the speed that uploads get into the system? This would help us a ton!
If anyone can reach out to me directly about this that would be great as well.