Better user control / permissions / roles needed
I think we need better control of user accounts to include permissions, roles as well as allowing users to customize the way they see the screens. Currently we have over half a dozen users in Suredone. I cannot control important user permissions or roles with these accounts. Also, they cannot control the layout or the way Suredone displays information to them.
For example, soon I will have more than 1 ebay store on Suredone as well as multiple Magento sites (instances). However, I cannot control which stores a user sees or has access to.
For example, I want my employees to see ALL my products, but I do not want all my employees seeing ALL store instances. Specifically, I do not want the employee responsible for ebay store #2 making mistakes on ebay store #1. At this time I do not have that control. All employees can access and make mistakes on all instances.
Another problem is account isolation and customization.
For example, I have three employees and each has a different role. Employee #1 is responsible for processing ORDERS in Suredone. Employee #2 is responsible for creating new PRODUCTS in suredone. Employee #3 is only responsible for managing all the STOCK flows throughout Suredone.
Each employee is currently forced to see all the same data in exactly the same order. If employee #1 decides she does not need to see, for example, the custom field for PRODUCT_STORAGE_LOCATION, she simply removes that from the grid. However, now employee #2 who coordinates all stock flows cannot see that field, so he puts it back in (naturally in a place that makes employee #1's job harder). Yet they both log in under different accounts.
Each employee (based on login) needs to be able to properly organize the vast amount of data they see. However, in the current system, it is "one size fits all."
I think that Suredone is at the point that we can now begin some attention on better "user-friendliness" for the day to day and enterprise-level users. As an example, I would recommend reviewing how Shipworks controls user access, permissions, roles and customization. They have even provided a method for users to customize their data, save that layout and (in the future) load that layout back into Shipworks so that the information they need is always at each employee's disposal.
Please let me know what you think.
4 people like this idea