Before opening a new ticket, please verify SureDone status at https://status.suredone.com and also review our helpful articles below.

Error Codes

eBay Error Code 21915259: Flat Rate Envelope is deprecated. Package Type is converted to Package/Thick Envelope.
Error: - Failure | ErrorCode:21915259  <br />ShortMessage:Package type - FRE deprecated.  <br />LongMessage:Package type - Flat Rate Envelope...
Wed, Oct 25, 2017 at 1:52 PM
eBay Error Code 5: XML Parse error.
Error: ["Failure | ErrorCode:5  <br />ShortMessage:XML Parse error.  <br />LongMessage:XML Error Text: "; nested exception is: \n\t...
Fri, May 25, 2018 at 11:27 AM
eBay Error Code 21916582: Duplicate VariationSpecifics trait value.
Error: - ErrorCode:21916582 ShortMessage:Duplicate VariationSpecifics trait value. LongMessage:Duplicate VariationSpecifics trait value in the VariationS...
Wed, Dec 5, 2018 at 4:27 PM
eBay Error Code 21919456: Seller Profiles will soon be mandatory while creating a new listing for business policies opted in sellers.
Error: -ErrorCode:21919456  Short Message: Seller Profiles will soon be mandatory while creating a new listing for business policies opted in sellers. Lo...
Fri, Apr 20, 2018 at 1:14 PM
eBay Error Code 21919303: The item specific US Shoe Size (Men's) is missing.
Error: - Failure ErrorCode:21919303  Short Message: The item specific US Shoe Size (Men's) is missing. LongMessage: The item specific US Shoe Size (...
Fri, Apr 20, 2018 at 2:05 PM
eBay Error Code 21919303: The item specific Style is missing.
Error: - Failure | Error Code 21919303  Short Message: The item specific Style is missing. LongMessage: The item specific Style is missing. Add Style to ...
Fri, Apr 20, 2018 at 1:28 PM
eBay Error Code 21916013: This Token has been revoked by App.
Error: Failure | Error Code 21916013: ShortMessage - This Token has been revoked by App.  LongMessage - This Token has been revoked by App. The end user ...
Tue, May 8, 2018 at 1:22 PM
eBay Error Code 3021: System temporarily unavailable, please try listing again.
Error: Error Code:3021 - ShortMessage: System temporarily unavailable, please try listing again. - LongMessage: System temporarily unavailable, please tr...
Thu, Jun 7, 2018 at 4:48 PM
eBay Error Code 21919253: This listing is not eligible for Extended Holiday Returns
Error: - Failure | Error Code 21919253: ShortMessage: This listing is not eligible for Extended Holiday Returns LongMessage: You cannot specify Extended ...
Thu, Jun 7, 2018 at 12:00 PM
eBay Error Code 21917329: You've provided an invalid return policy.
Error: - ebay Main:82 Failure | ErrorCode:21917329 ShortMessage: You've provided an invalid return policy. LongMessage: You've provided an invali...
Mon, Jun 4, 2018 at 12:59 PM