Before opening a new ticket, please verify SureDone status at https://status.suredone.com and also review our helpful articles below.

Getting Started

How To: Setup UPS API Access
1. Go to https://www.ups.com/upsdeveloperkit 2. Register for a UPS account and then come back and login or login to your existing account 3. ...
Mon, Feb 27, 2017 at 3:08 PM
How to: Set Up Stamps.com
1. Go to www.stamps.com 2. Click Get Started  3. Enter your credentials and press Continue 4. Fill out your mailing information an...
Mon, Feb 27, 2017 at 3:13 PM
How To: Get USPS Webtools ID
1. Fill out the form below, located at https://secure.shippingapis.com/registration/ 2. You will receive an e-mail with your USPS Webtools ...
Mon, Feb 27, 2017 at 3:11 PM
How to: Mark Orders as Shipped in Bulk
1. Login to your SureDone Account 2. Click on Orders & Shipping > Orders 3. Click on Awaiting 4. In the “Search Bar” on top the page enter the f...
Mon, Feb 27, 2017 at 3:33 PM
How To: UPS Worldship Integration
Before you start integration go to your Suredone account and download your UPS orders CSV.   To Download the UPS Orders CSV a. go to “shipping” in the le...
Tue, Jan 31, 2017 at 2:06 PM
Bulk Templates
In order to access our bulk templates you must navigate to Products>Bulk Uploads>Templates.On that page you can find templates to ease the formatting ...
Fri, Jun 9, 2017 at 5:45 PM
How To: Manually Add a Tracking Number
1. Login to your SureDone Account 2. Navigate to Orders & Shipping > All Orders  3. Click on the truck icon () or click the Order ...
Thu, Oct 11, 2018 at 12:39 PM
How to: Fulfill My Orders
1. Click Orders  2. Select Order options>Invoice  3. Select your Ship Service, Package Type, and fill out the weight and dimensions of the package. O...
Mon, Jan 30, 2017 at 3:12 PM
How To: Print My Picklist
1. On the navigation bar, click Orders & Shipping > Orders 2. Click Pick List 3. Go to the top of your Internet browser and select File → Print to...
Tue, Feb 14, 2017 at 4:53 PM
How To: Add Custom Fields to the Picklist & Invoices
1.  Login to your SureDone account  2. On the navigation bar, click Settings > Shipping 3. Click Picklist & Invoice Options 4. Scroll down an...
Wed, Feb 22, 2017 at 5:16 PM