Before opening a new ticket, please verify SureDone status at and also review our helpful articles below.

Getting Started

Bulk Templates
In order to access our bulk templates you must navigate to Products>Bulk Uploads>Templates.On that page you can find templates to ease the formatting ...
Fri, Jun 9, 2017 at 5:45 PM
How To: Manually Add a Tracking Number
1. Login to your SureDone Account 2. Navigate to Orders & Shipping > All Orders  3. Click on the truck icon () or click the Order ...
Thu, Oct 11, 2018 at 12:39 PM
How to: Fulfill My Orders
1. Click Orders  2. Select Order options>Invoice  3. Select your Ship Service, Package Type, and fill out the weight and dimensions of the package. O...
Mon, Jan 30, 2017 at 3:12 PM
How To: Print My Picklist
1. On the navigation bar, click Orders & Shipping > Orders 2. Click Pick List 3. Go to the top of your Internet browser and select File → Print to...
Tue, Feb 14, 2017 at 4:53 PM
How To: Add Custom Fields to the Picklist & Invoices
1.  Login to your SureDone account  2. On the navigation bar, click Settings > Shipping 3. Click Picklist & Invoice Options 4. Scroll down an...
Wed, Feb 22, 2017 at 5:16 PM
Bulk Orders
Support for actions to create, update and archive orders has been added to the bulk processor. Similar to product uploads, CSV files with an action in the f...
Mon, Apr 29, 2019 at 7:33 AM