Before opening a new ticket, please verify SureDone status at https://status.suredone.com and also review our helpful articles below.

Getting Started

Converting Conditions on SureDone to Bigcommerce
Since Bigcommerce allows for fewer conditions than SureDone, we built conversion table to map the different conditions in SureDone to the nearest Bigcomme...
Fri, Jun 2, 2017 at 1:54 PM
Bulk Listing with Bigcommerce
Listing to Bigcommerce using our Bulk Upload tool, is the same as listing other products.  You'll just need to ensure that you are using the appropria...
Fri, Jun 2, 2017 at 1:54 PM
Variations on Bigcommerce
In order to use variations in SureDone with Bigcommerce, you need to follow a specific workflow. You will also need to do some setup in Bigcommerce before y...
Fri, Jun 21, 2019 at 6:08 PM
7.5.1 Creating Custom Fields, Options and Building Option Sets
Table of Contents Introduction        Custom Fields        Creating a New Custom Field        Removing a Custom Field     Adding a Custom Field to a...
Wed, Aug 1, 2018 at 6:18 PM
How Options Sync to SureDone
SureDone will only check the fields associated with the Options that are apart of the chosen Option Set. You can alter the options associated with an option...
Fri, Jun 2, 2017 at 1:56 PM
How to List Bigcommerce Varations in Suredone
You will need to assign a option set to the parent listing of all variations.  Reminder: After the Option Sets are created or edited in Bigcommerce, the...
Fri, Jun 2, 2017 at 1:57 PM
Editing Listings and Variations
Once you have an item listed on Bigcommerce, you can always update information and SureDone will send the new information out to Bigcommerce. This section f...
Fri, Jun 2, 2017 at 1:57 PM
Importing Orders from Bigcommerce
SureDone cannot create new values for these fields, they must be added to Bigcommerce and imported into SureDone. Orders are automatically imported every ...
Sun, Apr 19, 2020 at 3:08 PM
Authorizing a BigCommerce Store Using OAuth
Going through the following steps will enable you to authorize your BigCommerce store using OAuth: 1.  Log in to your BigCommerce admin site. Then, clic...
Mon, Aug 12, 2019 at 5:58 PM