Before opening a new ticket, please verify SureDone status at https://status.suredone.com and also review our helpful articles below.

Additional Guides

How To: Find an Amazon Category Node (Item Type)
What is an Amazon Category Node? A node is how Amazon refers to what is essentially a sub-category. It is a number identifier that Amazon uses to group ...
Tue, Mar 14, 2017 at 6:10 PM
Check Amazon Update Results
Unlike eBay and some of our other integrations, Amazon does not allow perfectly real-time feed integration. As soon as you click Save (Add, Update, etc) we ...
Wed, Mar 15, 2017 at 5:20 PM
Amazon ASIN Listing Loader
If you are listing items that are already in Amazon's catalog which means it has an ASIN, you can use the Listing Loader tool. Listing Loader offers a ...
Fri, Jun 2, 2017 at 2:33 PM
Overriding Amazon Handling or Fulfillment Latency
To set your handling time for your Amazon products, you will find it known as Fulfillment Latency. To begin using this field, you need to create a custom fi...
Tue, Aug 21, 2018 at 11:55 AM
Searching for active, inactive, incomplete and suppressed Amazon Items in SureDone
For Amazon similar searches are not so straightforward when you compare them to some of the search queries, that can be used for the items and their statuse...
Wed, Oct 11, 2017 at 5:57 PM
Using Specific Product Images with Amazon
You can use specific product images for your Amazon instances by modifying your field mappings. Go to Settings > Channels Click on the XML Mappin...
Thu, Sep 21, 2017 at 2:10 PM
Can I Change Amazon SKU for Active Listing?
In SureDone the amznsku must match the Seller SKU on Amazon Seller Central in order to be synced properly. Although the Amazon SKU value can be changed in S...
Thu, Jun 7, 2018 at 4:49 PM