Welcome to the SureDone Office Hours forums. This forum is specifically focused on those participating in our office hours program.
SureDone Office Hours, sometimes called "Ask a SureDone Expert", is a trial program where you can ask questions, live, of a SureDone team member.
Who can use SureDone Office Hours today?
At a later time we may open the program to all customers. If you sign up for office hours and do not qualify, we will (unfortunately) have to decline your participation for the time being.
Here's the process for participating in Office Hours:
Here are a few guidelines regarding office hours:
Make sure you are connected via both voice (including microphone) and screen as we may need to ask you additional questions in order to answer yours
In the Office Hours forum post for the session you're attending, post your question
We’ll answer the questions in the order they are in the post for that day
If the person is not here when we get to their question, we’ll move to the next one
If you come late, we’ll return to unanswered questions after we’ve answered the rest
At the end, we’ll open the session to additional questions
Use the webinar “Raise Hand” button to indicate you have a question, or enter it into the question window
When we get to your question, we will unmute your microphone so you can speak with us
All Office Hours are public and recorded. Please keep this in mind when asking your questions
We will not log into your account during office hours in order to protect your company’s privacy
These sessions are primarily focused on general how-to’s and best practices. If you have questions about our API, automations, or complex questions, please use Asana, open a support ticket or speak with your onboarding representative.